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The Travel Career Connexxions Opportunities Newsletter
10/06/04 The only weekly newsletter detailing essential trends, news and top executive moves in travel. Opportunities is a free newsletter that provides you with the vision to "see" travel industry opportunities in the making. Whether you are in sales, business development, guiding your company's growth or managing your career, reading opportunities will give you the advantage to succeed. Opportunities is another innovative tool brought to you by Travel Career Connexxions. For more information, visit http://www.TravelExecutive.com This week in Opportunities:
Cendant's Orbitz Buy Shakes Up Online Travel To ensure that you always receive this newsletter and other communications from Travel Career Connexxions, please add our address to your Address Book (newsletter@travelexecutive.com). This will keep most email filters from misinterpreting and discarding these emails. Did you know? As of 10/06/04 there are 111 executive-level travel jobs published in the Travel Career Connexxions employment report. Positions include VP Channel Strategy (9/30), VP Marketing Integration (9/30), VP Hotel Operations (9/30), Sr. Director of Marketing (9/23), DBA (Data Warehouse, Oracle) (9/23), CEO, Chief Marketing Officer and more. It only takes one person to fill the job of a lifetime - and that someone could be you! http://www.TravelExecutive.com
OPPORTUNITIES NEWS & TRENDS Cendant's Orbitz Buy Shakes Up Online Travel Here's a deal that's bound to have implications on the employment front throughout the online travel industry, In a blockbuster merger, Cendant Corporation and Orbitz, Inc. reached a definitive agreement for the acquisition by Cendant of all the shares of Orbitz for about $1.25 billion. The transaction provides a foundation for significant synergies in technology, fulfillment and operations, which will allow both Orbitz and CheapTickets to continue to aggressively market and promote their respective brands while increasing profitability. Cendant intends to maintain both the Orbitz and CheapTickets businesses as differentiated consumer brands in the leisure travel sector. No word yet on just what all this means for the top executives at both Orbitz and Cendant's other online businesses. Survey Finds Leisure Travel Is Leading Recovery Just how far has the travel industry come back from the depths of the last three years? Leisure travel is leading the recovery, according to Doug Shifflet, president and CEO of D.K. Shifflet & Associates, and that recovery will not be complete until 2006. Knowing what the consumer wants and providing the products and services to meet those needs was a constant refrain of experts speaking at the Fourth Annual Industry Strategy Conference organized by the Hospitality Sales & Marketing Association International (HSMAI) and New York University at the New York Marriott Marquis last week. As an opening to the first panel discussion, Shifflet presented "Trend Convergence in Business Travel," a study that was collected from a syndicated survey not previously released to the public. The study revealed that business travel recovery began in 2004 with an increase in the number of transient meeting nights, and should accelerate into 2005, but not be complete until 2006. Shifflet also stated that business room nights generated by Generation X are quickly becoming the major business travel force, with the Internet being the purchase channel of choice for certain business segments. Shifflet's second study, "Trend Convergence in Leisure Travel," revealed a much greater shift in the leisure sector. The study found the number of leisure room nights is steadily increasing, especially in the baby-boomer and Generation X segments, and better yet, that travelers are going back to longer leisure stays. The purchase channel of choice for the emerging leisure travel segments is the Internet. Traveler Sentiment Index Shows Slight Boost The Travel Industry Association of America's (TIA) quarterly Traveler Sentiment Index showed a slight increase of 1.6 percent in the third quarter versus second quarter 2004. The overall index now stands at 99.0, up from 97.4. The primary reasons behind the increase are twofold--more consumers than last quarter are confident about having enough money to take leisure trips and more consumers are interested in taking pleasure trips. "The economy is growing and many consumers feel optimistic about their financial prospects," said Dr. Suzanne Cook, senior vice president of research for the Travel Industry Association of America. "The good news for the travel industry is that travel demand is improving, but consumers are experiencing higher travel prices because of it." Among all five index components, the index measuring consumers' ability to travel based on personal finances experienced the biggest increase (up 5.1 percent), rising to 89.9. It's now higher than it was in the last two quarters of 2002 and all of 2003. General interest in taking pleasure trips continues to rise; now standing at 103.4, the highest point since the first quarter of 2001. Although consumer perceptions of the affordability of travel increased 3.3 percent over last quarter to 99.8, the "affordability" index has dropped considerably compared to all of 2002 and 2003. New Starwood CEO Steven Heyer to Get $1 Million Salary So just how much is Starwood Hotels & Resorts actually paying its new CEO? Reports are that Steven Heyer, who was selected as CEO last month, will receive a $1 million annual salary and be eligible for yearly bonuses of up to $2 million. Heyer, a former Turner Broadcasting System Inc. and Coca-Cola Co. executive, will receive a $564,000 bonus for 2004, the company said in a filing with the U.S. Securities and Exchange Commission. Bonuses in the remaining years of the four-year contract will depend on the company's performance. The agreement also calls for him to receive 12,577 shares of stock this year and 45,000 in each subsequent year. The shares closed yesterday at $45.97. Heyer receives an option to buy 135,558 shares of Starwood stock this year and will get an option to buy 485,000 shares each year thereafter. The exercise price for the options will be the fair market value on the date of the grant. The contract also calls for the company to pay the premiums on a $10 million life insurance policy for Heyer and to establish an Atlanta office for Heyer. He said earlier this week when he took the job he would continue to live in Atlanta. Heyer replaces company founder Barry Sternlicht, who will remain as executive chairman. He earned $2.5 million in salary and bonus with Coke last year. Sternlicht earned $3.66 million with Starwood in 2003. Northwest Names Steenland CEO for Departing Anderson Northwest Airlines Corporation said that its board of directors has elected Douglas Steenland, Northwest's current president, to the additional position of chief executive officer, effective immediately. Richard Anderson, who has been chief executive officer since 2001, has informed the board that he will become executive vice president of United Health Group on Nov. 1. Anderson will remain on the Northwest board. Steenland, who joined Northwest in 1991 as vice president, deputy general counsel, is currently responsible for the following areas: alliances, where he oversees the company's relationships with its 16 airline partners, as well as the SkyTeam alliance; government affairs, which includes legislative, executive branch, and regulatory issues; labor relations, which includes all relations with the company's seven unions, as well as the negotiations and administration of the company's collective bargaining agreements; human resources; corporate and brand communications, which includes advertising, media relations and employee communications; and legal affairs. He is also chairman and chief executive officer of Northwest Airlines Cargo, Inc., the number two trans-Pacific cargo airline. Prior to joining Northwest, Steenland was a senior partner at the Washington, D.C., law firm of Verner, Liipfert, Bernhard and Hand. Other key executive appointments made in connection with the naming of the new CEO are as follows: Tim Griffin, executive vice president of marketing and distribution, will assume additional responsibility for sales and customer relations and becomes executive vice president marketing and sales; Phil Haan, executive vice president responsible for international and information services, will assume additional responsibility for alliances, in-flight services and cargo;; Bernie Han will continue as executive vice president and chief financial officer; Andy Roberts, currently senior vice president-technical operations, will become executive vice president-operations with responsibility for technical operations, engineering, flight operations/systems operations control, customer service and materials management. Best Western Taps David Kong as President and CEO Best Western International has appointed David Kong as the hotel chain's new president and chief executive officer. Kong previously held the position of executive vice president of International Operations and has been serving as acting president and CEO since mid-August. Kong, who joined Best Western in 2001, is a hospitality veteran with more than 35 years of experience and has held senior management positions at Hyatt, KPMG Consulting, and Omni International. He has also worked for Hilton, Hilton International and Regent International. During his tenure at Best Western, Kong has held several high profile positions, including: vice president of strategic service; senior vice president of global strategy and development, and senior vice president of marketing and development. Kong's predecessor Jim Evans left earlier this year after his contract was not renewed. The Travel Institute Decides Not to Seek a New CEO Contrary to what was reported last week, the Travel Institute is not currently seeking a replacement for President and CEO David Preece, who resigned earlier this month. The current management team--including vice Presidents Brigid McDonnell, Maureen Kennedy and Mary Pat Sullivan, and CFO Brian Darcy-- will report directly to incoming Board of Trustees Chairman Scott Ahlsmith, CTC, and the Board of Trustees. The Travel Institute will operate without a president and CEO for the time being and there are no plans to seek a replacement at this time. Starwood Hong Kong W Hotel Fuels Asia Growth Starwood Hotels & Resorts said yet another W Hotel will debut in the People's Republic of China with a 383-room waterfront property in Hong Kong scheduled to open in early 2008. The company also has signed an agreement to develop a W Hotel in Shanghai. The W Hong Kong, to be developed by Sun Hung Kai Properties, will be located next to Hong Kong's future Cultural and Entertainment District on the West Kowloon Waterfront. Starwood and Sun Hung Kai Properties also have signed an agreement to develop a W Hotel in Lujiazui, the financial district in Pudong, Shanghai. Starwood has stepped up its expansion plans in China over the past 12 months, adding nine new hotels to its existing 18 in the country. When all these hotels are opened, Starwood will add 3,314 rooms to its portfolio in China. Gaylord Plans Resort & Convention Center Near D.C. Gaylord Hotels unveiled plans for what will be the largest combined hotel and convention center in the nation's capital region, the Gaylord National Resort & Convention Center on the Potomac. Situated on a scenic bluff overlooking the Potomac River in Prince George's County, Md., the Gaylord National will be located less than 10 miles from the national landmarks and federal buildings of Washington, D.C. Company officials expect the property to open in March 2008. The 41-acre resort will feature: 1,500 guest rooms, including more than 100 lavish suites; 400,000 square feet of exhibition and meeting space; an 18-story glass atrium that will crown the hotel, with spectacular views of national monuments, historic landmarks, and the Potomac River; a private marina offering sailing, fishing and other water sports; and Relache, a 20,000-square-foot spa and fitness center with indoor lap pool. Virgin Group Signs Licensing Deal for Space Tourism Is space really the final frontier? Sir Richard Branson said Virgin Group has entered into an agreement to license the technology to develop the world's first privately funded spaceships dedicated to carrying commercial passengers on space flights. The technology is currently owned by a Paul Allen company called Mojave Aerospace Ventures (MAV) and was originally developed to fulfill Allen's vision of building the world's first privately funded, reusable space vehicle (SpaceShipOne), which undertook its second successful flight last week. The licensing deal with MAV could be worth up to $21.5 million over the next fifteen years depending on the number of spaceships built by Virgin. Virgin has formed Virgin Galactic, a new company that will become the world's first commercial space tourism operator. It is envisaged that Virgin Galactic will open for business by the beginning of 2005, and subject to the necessary safety and regulatory approvals begin operating flights from 2007. Over five years Virgin expects to create around 3,000 astronauts and the price per seat on each flight, which will include at least three days of pre-flight training, is expected to start at around $190,000. OPPORTUNITIES EXECUTIVE MOVERS! AIRLINES: US Airways named two long-time employees, Stephen Morrell and Helen Tremont, to fill the vacant positions of vice president of financial planning and analysis and vice president of corporate real estate, respectively. Morrell was most recently managing director of treasury and assistant treasurer, a position he assumed in August 2003. He joined US Airways in 1994 as an analyst-maintenance operations. Since that time he has served in a number of positions in treasury. He became the director of treasury operations in March of 2001 and was promoted to assistant treasurer in 2002. Tremont returns to corporate real estate following her most recent positions as director of government affairs and director of corporate affairs. She joined US Airways in 1986 as a regional manager of properties services at the company's headquarters in Arlington. Since that time she also served as a regional director of public affairs, and as a regional director of airport affairs...Christine Deister, chief financial officer of Hawaiian Airlines since 2001, has resigned to become executive vice president and CFO of Air Wisconsin Airlines, which bills itself as the largest privately held regional airline in the United States. Deister will be responsible there not only for financial, accounting and tax matters, but also for administrative functions, information technology and human resources. She and Doug Horn, Air Wisconsin's executive vice president and chief operating officer, will jointly be responsible for the day-to-day operation of the airline, and will report to CEO Geoff Crowley. Horn joined the company a few months ago. Deister entered the airline industry with a job at the London office of TWA in the 1970s and rose to become treasurer of that airline. She starts with Air Wisconsin in one month...Delta Air Lines promoted James Sarvis to director of its Latin America & Caribbean business unit. Sarvis, a 30-year Delta veteran and former field director for international services at Delta's Atlanta airport operation, replaces Jorge Fernandez, who was recently named Delta's vice president-international and alliances. The promotion is effective Oct. 4, and Sarvis will be based at Delta's world headquarters in Atlanta. As director, Sarvis will have full operational and strategic responsibility for Delta's growing Latin America & Caribbean region, which currently offers more than 40 nonstop flights to 25 cities in 19 countries, including all airport customer service, finance, human resources, marketing, reservations, sales and corporate representation issues. Sarvis joined Delta in 1974 in San Juan, Puerto Rico, and since then has held positions of increasing responsibility and leadership across the United States in operations and customer services. Most recently, he served as field director for Delta's international services at its primary hub in Atlanta, where he ensured the highest levels of customer service and safety for all international flights originating in Atlanta; administered the ground-handling contracts for seven international and domestic airlines; served as a liaison with the U.S. Department of Homeland Security; and managed Delta's Atlanta airport safety program for 637 daily flights and 4,400 employees... Midwest Airlines, Inc. said that Robert Bahlman has been named executive director of the company's Kansas City region. In this new position, Bahlman will lead business development for Midwest's Kansas City operations, one of the Milwaukee-based airline's two bases of operation. Bahlman will be responsible for evaluating growth opportunities and guiding initiatives to increase both passenger and supplemental revenue. Bahlman, who has been with the airline since 1988, served as its chief financial officer since 1996. Bahlman joined the airline as a business analyst, was named financial manager in 1990 and controller in 1995. Previously he spent seven years with Kimberly-Clark, the former parent company of Midwest Airlines...Delta Air Lines has named Carolyn Ezzell as vice president-airport customer service-East Region, effective Oct. 16. In this position, Ezzell will oversee all aspects of airport customer service operations in 44 airports served by Delta along the eastern United States, including growth in service North-to-South on the East Coast, one of Delta's key competitive strengths. Ezzell replaces Joe Licitra, who retired June 1, 2004. Since 2001, Ezzell guided sustained profitable growth and high operational performance in Delta's Atlantic Region as vice president. She managed the region through expanded service between the U.S. and London; flights to four new destinations in Italy; and doubled frequencies to Paris. She also played an important role in Delta's growing relationships with Air France, Alitalia, Czech Airlines and KLM through the SkyTeam alliance. During her tenure, the region implemented new customer programs and services, including expansion of international e-ticketing; SkyBonus, Delta's global corporate online travel rewards program; and the delta.com tailored micro site for the U.K. Ezzell began her career at Delta in 1979 as a methods analyst moving quickly to assume greater responsibility in various operational roles... The National Business Aviation Association (NBAA) announced that J.E. "Sandy" Murdock will join the staff on Oct. 18 as senior vice president of administration and general counsel. Murdock was Chief Counsel of the FAA during the Reagan Administration. In that capacity, he supervised all regulatory, enforcement, legislative, litigation and related matters; certification problems; airline civil penalty cases; airport environmental/access issues; and a wide range of other concerns. During 1984-85, Murdock assumed the position of acting FAA Deputy Administrator, where he managed the agency's senior executives and worked closely with Capitol Hill and the office of the Secretary of Transportation. In 1985, he returned to private practice, representing foreign and U.S. airlines, airports, aircraft and power plant manufacturers, repair stations, aviation trade associations (including NBAA), airport contractors and other aviation concerns. In 2000 and 2001, he served on President Bush's Transition Advisory Team on transportation issues. HOTELS & RESORTS: Noble Investment Group, one of the hospitality industry's leading owner/operators of upscale and premium branded hotels, named Rodney Williams as chief acquisition officer. In his new position, Williams will be responsible for the company's new strategic investment fund that will focus on hospitality acquisitions and value-added redevelopments. A 25-year hospitality veteran, Williams has been involved strategically in a number of sizable hotel transactions throughout the United States. During his career, he has held a variety of positions in the industry, beginning in operations in New York City and continuing in the hospitality consulting practices for two large accounting firms, as well as conducting development and strategic planning at Holiday Inn Worldwide. Most recently, he was executive vice president and a founding principal of Hardin Capital, where he oversaw the development of more than $400 million in assets comprising more than 3,000 guest rooms, beginning in 1996. In addition, Williams serves as president of the board of directors of Hilton Managers Acceptance Corporation, which provides financing assistance in the form of construction loans for all Hilton brands, and he is a founding member of the Hilton Garden Inn Owner's Advisory Council. Founded in 1979, Noble Investment Group is one of the nation's foremost privately held, hotel ownership, management and development companies...Stefani Strategos has been named vice president of project finance, and Namit Malhotra has been named vice president of feasibility and investment analysis for Hilton Hotels Corporation. Both are based at Hilton Hotels Corporation's Beverly Hills world headquarters, and will report to Jon Benowitz, senior vice president of project finance and investment analysis. Strategos joined Hilton in 2000 as manager of feasibility and investment analysis, and then became director of project finance and investment analysis in 2002. She began her career with Wells Fargo's San Diego Regional Commercial Banking Office in the relationship manager development program in 1992, and became a relationship manager in 1994. She joined the hospitality industry in 1996 with Wyndham Hotels & Resorts as a development/finance intern while working toward her master's degree, and then became a senior development analyst with Wyndham International/Patriot American Hospitality. Malhotra joined Hilton Hotels Corporation in 2003 as director of feasibility and investment analysis. He began his career in 1987 working in guest services and audit for the Park Plaza Hotel and Holiday Inn-Yale, both in New Haven, Conn.. In 1991 he moved to Dubai, United Arab Emirates, and joined the Al Khaleej Palace Hotel, first as room reservations manager and then as sales manager. In 1997, he joined HVS International as an associate, and received promotions to senior associate and vice president... Ronald Kim has been named vice president managed development of the South Central Region (which includes states in the southwestern and southeastern part of the United States) and Becka Chester has been named vice president of interior design for Hilton Hotels Corporation. In his new role, Kim will be responsible for growing Hilton full-service hotels in this region primarily through management contracts. He will continue to be based in Beverly Hills and will report to Ted Middleton, senior vice president-finance and development of the company. Kim joined Hilton in 2000 as director, project finance with responsibility for overall procurement of debt and equity capital for owned and managed full-service hotels. He began his career at Arthur Andersen LLP as a senior auditor of their Real Estate Group in 1992, where he earned his CPA. In 1995, he joined Lend Lease (formerly The Yarmouth Group) as an associate for the Lodging & Leisure Group. From 1998 to 2000, he was the senior financial analyst at Arden Realty, Inc., before coming to Hilton Hotels Corporation. Kim most recently served as vice president-project finance for the company. Joining Hilton as vice president of interior design, Chester will have responsibility for all aspects of interior design development and approvals for new projects and renovations in all owned and managed hotels, including the Hilton Grand Vacations Club projects, and her role will expand into design activities in all Hilton Family brands. She will be based in Beverly Hills and will report to Vladimir Sanda, vice president of architecture and design. Chester began her career in 1980 at Design One as a project manager and draftsman and was instrumental in helping the firm break into the hospitality market. In 1990, she spearheaded award-winning projects with Disney Development, and in 1992 became managing director of Design One's Hong Kong office, where she worked on large scale projects, including Shangri-La Hotel Group's Trader's Hotel in China. In 1996, she joined SFA Design and continued to focus on hospitality projects as vice president of the hospitality division. Her responsibilities covered numerous successful hotel and timeshare projects, including Hilton Grand Vacations Club Kalia Tower at the Hilton Hawaiian Village; the Hilton Club at the Hilton New York; Les Saisons in Sun Valley, Idaho; Disney's Old Key West and Disney's Beach Club Villas at Lake Buena Vista, Fla.; The Residences at MGM Grand in Las Vegas, and a number of other projects...White Lodging Services officially announced that Jon Peck would become general manager of the new 617-room Louisville Marriott Downtown. Scheduled to open April 2005, the new convention hotel is part of a comprehensive revitalization effort taking place in the City's downtown district. Peck joins White Lodging Services after 18 years with Marriott International, where he was involved with five hotel openings and two conversions. He is the recipient of many notable accolades, including the Marriott General Manager Leadership Award, which he received in his most recent position as general manager of the 504-room Marriott Frenchman's Reef and Morningstar Beach Resorts in St. Thomas, U.S. Virgin Islands. Prior to this position, he was the general manager at the Costa Rica Marriott in San Jose, where under his leadership the hotel was awarded the prestigious Alice Marriott Award. Peck's sales and marketing experience includes positions as: area director of sales and marketing for Central America, Venezuela, Ecuador and Colombia; opening director of marketing for the Costa Rica Marriott and the Los Suenos Marriott and Resort (which was selected most Successful Hotel Opening in 2000); director of incentive marketing, Marriott National Accounts; and director of corporate sales at the San Antonio Rivercenter Marriott. He started his career in 1986 as a sales manager at the Atlanta Marriott Downtown. Prior to joining Marriott, he worked with independent restaurants and hotels in a variety of operational positions... Stephen Joyce, executive vice president of owner and franchise services, has been named to the expanded position of executive vice president of owner and franchise services and North American full service development for Marriott International, Inc. While retaining overall responsibility for owner and franchise services, Joyce is now also responsible for managing the North American full service development effort and the newly formed real estate development group for the following brands of the company: JW Marriott, Marriott, Renaissance, Ritz-Carlton and Bulgari. An important element of his new responsibility includes increasing the number of minority owners and franchisees across all of these brands. Joyce is a 22-year Marriott veteran. Prior to his role in owner and franchise services, he was senior vice president-full service franchising, with responsibility for the Marriott and Renaissance brands. Other senior-level positions have included vice president of franchising for Courtyard and Fairfield Inn, as well as positions in corporate and lodging finance. Joyce reports to James Sullivan, executive vice president, lodging development, and William Shaw, president and chief operating officer. Before joining Marriott Lodging in 1988, Joyce was a senior manager for Marriott's Corporate Finance Group, Partnership and Syndication Group and has also served as a financial and operational consultant...With 20 new hotels predicted by 2008, Shangri-La Hotels Group has established new area manager positions reporting to recently appointed corporate vice presidents. Cetin Sekercioglu, present area manager based in Shangri-La Hotel, Singapore, will become vice president and be transferred to the corporate office in Hong Kong. Sekercioglu will be responsible for all Shangri-La properties in Malaysia, Singapore and Indonesia. Philippe Caretti is appointed vice president and will continue to be based in Pudong Shangri-La, Shanghai, where he is currently the area manager. In his new role, he will also be supervising Shangri-La Hotel, Hangzhou and Shangri-La Hotel, Shenzhen. Lothar Nessmann, general manager of Far Eastern Plaza Hotel, Taipei, is moving to the corporate office as vice president. Nessmann will continue to oversee Far Eastern Plaza Hotel, Taipei, in addition to four hotels in the Philippines; Shangri-La Hotel, Bangkok; and Traders Hotel, Yangon. Other promotions include the appointment of Greg Dogan as area manager, while continuing to perform his existing role as general manager of Shangri-La Hotel, Dalian. Dogan also will be supervising Traders Hotel, Shenyang; Shangri-La Hotel, Changchun; and Shangri-La Hotel, Harbin. Michael Cottan, currently general manager of Shangri-La Hotel, Sydney, is appointed area manager. In addition to managing the Shangri-La Hotel, Sydney, Cottan will oversee Shangri-La Hotel, The Marina, Cairns; Shangri-La's Fijian Resort, Yanuca Island; and Fiji Mocambo, Nadi. Richard Riley is promoted from general manager of Shangri-La Hotel, Kuala Lumpur, to area manager. Continuing his base in Kuala Lumpur, he will continue to manage Shangri-La Hotel, Kuala Lumpur; in addition to overseeing Putrajaya Shangri-La and Traders Hotel, Kuala Lumpur, opening in 2006. In addition, the group announces several new general manager postings. Thierry Douin will join Shangri-La Hotel, Singapore as general manager from his post as general manager of Kowloon Shangri-La, Hong Kong. Mark Heywood, present general manager of Shangri-La's Tanjung Aru Resort, Kota Kinabalu, will move to replace Douin as general manager of Kowloon Shangri-La, Hong Kong. Ulf Bremer is appointed general manager of Shangri-La's Tanjung Aru ResortÖJohn Meissner, Fairmont Hotels & Resort's executive director-corporate group markets, is pleased to announce the appointment of Barbara Hicks as director-global sales based out of the company's Chicago Global Sales Office. In her new role as director of global sales for this region, Hicks will be responsible for developing and managing key incentive accounts in the U.S. Midwest, with a specific focus on association and corporate transitional accounts. Most recently, Hicks held the position of director of sales and marketing at The Fairmont Orchid on the Big Island of Hawaii. With an extensive sales background, Hicks first began her career at The Fairmont Hotel Vancouver in 1986, where she served as sales manager for the timeless railway hotel. In 1991 she was promoted to director of sales, holding that position through 1998, then moved onto sister hotel, The Fairmont Waterfront, as director of sales and marketing from 1998 to February 2003. TRAVEL AGENCIES: Vacation.com, North America's largest vacation selling agency network, announced that Steven Kaufman, president of Vacation.com Canada, has left the company to pursue other opportunities. John Lovell, vice president of sales for Vacation.com, will take over these responsibilities supported by the remaining sales and service staff in Canada. Vacation.com is a travel services marketing company currently serving a network of more than 7,000 travel agency locations across the U.S. and Canada.
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