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This week in Opportunities:

Carlson Survey Shows Good Travel Times Ahead
Travel Institute Adds Adventure, Luxury Courses
Navigant Travel Agency Expands Abroad
Cendant Hires Priceline Exec to Head TDS
Certified Travel Counselors Beat Salary Averages
Wholesaler Creative Leisure Sold to Investors
Brockway Named Classic Custom Vacations Pres.
Southwest Execs Get Bonuses
Opportunities Watch!
Opportunities Networking!
Executive Movers! See who's going where?
Travel Executive Employment Report

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OPPORTUNITIES NEWS & TRENDS!

Carlson Survey Shows Good Travel Times Ahead

Carlson Wagonlit Travel Associates issued its 2005 Travel Trends Survey, which ranked Las Vegas as the number one domestic destination for the third consecutive year, while Caribbean cruising was cited as the top international "destination" for the second year running. The 2005 Travel Trends Survey was conducted Dec. 1-20, 2004 among 398 Carlson Wagonlit Travel Associates and agents throughout the United States, roughly equivalent to one response per every two locations. "This year's results point toward even more stability and greater interest in traveling, both domestically and abroad," said Roger Block, CTC, executive vice president of the Carlson Wagonlit Travel Associate Division. "While last year's survey showed 83 percent of our respondents saying their bookings for 2004 were even or up over the same time in the previous year, this year has seen that number increase significantly to 91 percent." Perhaps even more significant, Block said, is the number of Carlson Wagonlit Travel Associates who are entering 2005 optimistically. "When we asked them what their personal outlook on their business was for 2005, over 88 percent characterized themselves as 'fairly optimistic' or 'very optimistic' while nearly 9 percent more said they were neither optimistic nor pessimistic. That compares with 85 percent who told us they were optimistic in 2004 and 11 percent who expressed neither optimism nor pessimism. That's quite a harbinger for success," Block said. When asked to forecast the five most popular U.S. destinations for 2004 based on their actual bookings to date, 82 percent of the respondents named Las Vegas, securing the city's number-one ranking in the survey once again this year. Caribbean cruising was the most popular international destination, named by 83% of the Carlson Wagonlit Travel Associate experts. Hawaii fares considerably well in the overall rankings of most popular domestic destinations, with Maui, Honolulu and Kauai each landing in the top 10 (at numbers 3,4 and 9, respectively), and a fourth destination, Kona, reaching the top 20 for the first time, at number 20. Similarly, Mexico dominates the survey results among top international destinations, with five vacation options-Cancun, Riviera Maya, Playa del Carmen, Mexico cruises and Cozumel-- placing in the top 10 (at numbers 2, 3, 6, 8 and 10, respectively). While Puerto Vallarta drops to number 12, Cabo San Lucas/Los Cabos jumps to number 13 overall. Among domestic destinations, Washington D.C. has made a substantial jump from number 18 to tie with Fort Lauderdale at number 11; Denali National Park has jumped from number 18 to number 14. Los Angeles has dropped out of top ten to number 16 on the domestic list (Kauai replaced it). London remains the top European destination, although it slips a notch to number 7. Rome jumps into the top 10 at number 9, tied with Cozumel and Aruba (which makes its debut in the top ten). Paris slips a notch to number 15. "The biggest trend in European vacations comes in Tuscany, which makes its debut in our top twenty at number 16, tied with Nassau," Block said. "This confirms the popularity for Tuscany that we saw reflected in our fall trends survey. For more information, visit www.carlsontravel.com.

Travel Institute Adds Adventure, Luxury Courses

Want more training and education in a particular travel niche? The Travel Institute just added two new courses, Adventure Travel and Luxury Travel, to its Lifestyle Specialist program. The courses join Accessible Travel, Gay and Lesbian Travel, Golf, Honeymoons and Destination Weddings and Spas in a new line of specialist courses that reflect important trends in consumer travel planning. Other upcoming courses will include: Diving, Skiing, and Yacht Charters. Adventure Travel teaches travel professionals how to define various aspects of the adventure travel market and the types of travelers who seek out adventure travel. The course, written by Helen Nodland, CTC, a 20-year veteran of selling adventure travel, explores some nontraditional strategies for marketing your specialty and selling both group and independent travel to a defined audience of adventure travelers. Travel professionals who complete this course will learn how to position their adventure travel business in such a way that appeals to the type of client they want to attract. Luxury Travel, an increasingly popular niche focus, leads travel professionals on a path toward developing an intimate knowledge of the luxury travel product, of the sales process, and of unique needs of affluent consumers. The course is written by Larry Pimentel, CTC, president and chief executive officer of SeaDream Yacht Club and high profile travel industry executive widely known for his acumen in marketing and selling luxury travel products. Luxury Travel explores the nature of luxury travel and the distinct types of affluent consumers; and teaches you to focus your sales and marketing efforts to attract luxury travelers and keep them coming back year after year. For more information, visit www.thetravelinstitute.com.

Navigant Travel Agency Expands Abroad

Who says corporate travel agencies aren't still expanding? Navigant International just agreed to purchase 100 percent of the outstanding stock of privately-held SYNERGI Travel New Zealand Limited and SYNERGI Travel Australia Pty Limited. The acquisition will extend Navigant's global service footprint through a local presence in two significant markets that are destinations for many of Navigant's current corporate travel clients. Though financial terms were not disclosed, Navigant expects the acquisition to be immediately accretive to its operating results upon closing. SYNERGI Travel New Zealand and Australia, like Navigant, provide corporate travel management services combining personalized customer service and web-enabled technologies. The companies are the second and fourth largest corporate travel management providers in New Zealand and Australia, respectively. Headquartered in Sydney and Auckland, SYNERGI Travel has offices in Melbourne, Canberra, Brisbane, Adelaide, Perth, Wellington, Palmerston North and Christchurch. After the deal is closed, SYNERGI Travel New Zealand and Australia will begin doing business under the TQ3Navigant brand. In the most recent 12-month period, SYNERGI's New Zealand operation recorded aggregate airline ticket and incentive meeting sales of approximately $70 million (U.S.), while its Australian operation recorded aggregate airline ticket and incentive meeting sales of approximately $200 million (U.S.). Upon closing the transaction, expected in February 2005, For more information, visit www.tq3navigant.com.

Cendant Hires Priceline Exec to Head TDS

Talk about switching sides. Cendant Travel Distribution Services (TDS), a subsidiary of Cendant Corporation named Mitch Truwit, most recently a Priceline executive, as TDS' president and CEO, Americas Consumer Travel, effective immediately. In this position, Truwit's responsibilities include operating responsibility for all TDS' consumer travel businesses in the Americas: Orbitz, CheapTickets, Lodging.com and the Neat Group. Truwit will report directly to Sam Katz, chairman and CEO of Cendant TDS, and will be based in Chicago. Truwit succeeds John Park, Orbitz's CFO, who had served as acting president for Americas Consumer Travel since the Orbitz acquisition closed in November 2004. Park will be leaving the company in early February to pursue other interests. Most recently, Truwit served as executive vice president and chief operating officer at Priceline.com, where he was responsible for supplier relations and personal finance businesses, international, corporate development, operations/customer service and public relations. Prior to joining Priceline.com, he was the director of corporate development for Oxford Health Plans.

Certified Travel Counselors Beat Salary Averages

While job stability within The Travel Institute may be lacking at the moment, that doesn't mean what it offers to the rest of the industry isn't still very valuable. Salaries in the travel agency industry are rising, and education and professional certification demonstrably increase take-home pay and selling power, according to a survey just released by the Institute. According to results from the 14th Annual Retailer Salary & Compensation Survey, Certified Travel Counselors (CTCs), the backbone of The Travel Institute, beat the survey average for income by more than $3,000, with an average compensation of $35,555. CTCs significantly outperformed non-CTCs in earning power in all three retailer job categories-frontline, owner/manager and executive. Sales numbers for CTCs outperformed non-CTCs by $176, 670, with the average CTC selling $640,490 of travel personally in 2004. CTCs took home $5,415 more in 2004 than retailers who have not earned the CTC certification. Specialization also continues to be a key factor in shaping retailer earning power. Retailers who focused on one or more sales specializations in addition to general travel sales increased their earnings by $2,088 over 2003. As the travel industry continues its rebound, retailers' sentiments are reflecting a positive change. Eighty-six percent of respondents said they were happy in their current positions, a 7 percent increase from 2003, and 87 percent said they plan to remain in the travel industry for the rest of their careers. Education is also on the upswing. Ninety-two percent of retailers participated in some type of educational activity in 2004, up 5 percent from 2003, including 60 percent of respondents who participated in a formal certification program. The most popular options for education and training included fams, supplier and/or destination sponsored seminars, travel industry conferences and trade shows and in-print education in an industry publication. Half of all supplier respondents took home more money this year than they did in 2003. The retail segment is clearly feeding its talent to the major supplier companies. And here's even better news: More than one-third (38 percent) of travel supplier executives, who averaged $103,420 in annual pay in 2004, came from the travel retailing side of the industry. Suppliers are also increasing their education and training, with 62 percent participating in some educational course, activity or certification program in 2004. Half of all suppliers surveyed plan to work in the supplier sector they are currently employed in for the remainder of their career and 60 percent would recommend a career in the travel industry to others. For more Salary Survey results, visit www.thetravelinstitute.com.

Wholesaler Creative Leisure Sold to Investor Group

In a deal that's already had an impact on the company's top executive, Creative Leisure International, specializing in the design of customized luxury vacations, said Frank Samson, president and CEO of the company, in conjunction with an investment group led by Brad and Jeff Tolkin, former owners of Travel Impressions and Empress Travel, acquired the 36-year-old luxury operator effective Jan. 1, 2005. Plans are already underway for further expansion of the company by offering luxury resort and villas in the Caribbean and adding Tahiti to the company's destination mix in Hawaii, Mexico, the Caribbean, Italy and France. Ad part of the agreement, Peter Henze, chairman of Creative Leisure for the past three decades, will remain as an advisor to the company, and Tony McKinnon, who had a stake in the company, has sold his shares. The company's strength in the Hawaii market has been well known as a result of the expertise and dedication of Creative Leisure's partners and the company's knowledgeable staff. In addition, the company has served Mexico for nearly 32 years, offering a host of resorts and villas in various destinations. Creative Leisure's Caribbean program, featuring luxury villas in the U.S. and British Virgin Islands, began in 1995. In June, 2004 Creative Leisure finalized the acquisition of Villas of Distinction, one of the most experienced and respected companies in the vacation villa rental field, adding more than 1,000 impeccably maintained villas in Mexico, the Caribbean, Italy and France. For its Caribbean expansion, the company is now offering an elite portfolio for 2005, with new luxury resorts and villas throughout the Caribbean islands. Creative Leisure is a privately held company headquartered in Petaluma, Calif., specializing in the design of personalized, customized luxury vacations for families, corporate executives and public figures. For more information, call 800-413-1000 or visit www.creativeleisure.com.

Brockway Named Classic Custom Vacations President

After a search of several months, Classic Custom Vacations (CCV), a leading provider of customized luxury vacations, said Gregg Brockway will join the company as president, effective immediately. Ron Letterman will remain in his role as chairman of CCV, and act as an advisor to the president and to the overall business. Brockway replaces Bob Hohman, who moved to Hotwire.com, an online travel booking site, as president. CCV is owned by Expedia.com, a division of IAC InterActiveCorp, IAC also owns Hotwire.com. Brockway joins CCV after serving as chief product officer and one of the founding members of Hotwire.com. In his new role, Brockway will be responsible for driving the future growth strategy of the company, overseeing day-to-day operations and maintaining relationships within the travel agency community. Classic Custom Vacations provides individual luxury vacations tailored to a traveler's specific needs and desires. Classic offers a full line of vacation components - hotels, car rentals, flight options, activities and private transfers - to create customized vacations in Hawaii, the Caribbean, Mexico and Europe.

Southwest Execs Get Bonuses

Southwest Airline, which has remained profitable during the three-year airline-industry slump, said CEO Gary Kelly and four other top executives received cash bonuses ranging from $190,000 to $338,120. The bonuses rewarded work during 2004 and were approved Dec. 28 by the compensation committee of Southwest's board of directors. The biggest bonus went to President Colleen Barrett, followed by $275,000 for Kelly, who became CEO in July. Chairman Herbert Kelleher got $212,930, former CEO James Parker received $225,000, and Jim Wimberly, executive vice president of aircraft operations, got $190,000, according to the airline's SEC filing. Parker's bonus was payable under a severance deal he reached with the airline in July. In the first nine months of 2004, Southwest earned $258 million on revenue of $4.40 billion, an increase from a $233 million profit on revenue of $4.05 billion for the same months in 2003.

OPPORTUNITIES WATCH!

Get on the Ground Floor in Vacation Homes

What's still one of the hottest sectors of the leisure industry? The answer is vacation homes and condominiums. Gaylord Entertainment Company's vacation property management division, ResortQuest, just acquired six businesses in four highly desirable U.S. vacation markets from East West Resorts for approximately $22.25 million in cash. ResortQuest will add nearly 2000 luxury residential rental homes, condominiums and villas to its 18,000 units under exclusive management. The properties are in premier vacation locations including the Colorado ski destinations of Aspen and Breckenridge and the South Carolina beach destinations of Hilton Head and the Charleston Outer Islands, specifically Kiawah Island, Seabrook Island, Sullivan's Island and Isle of Palms. Units in all of these markets will be marketed under the ResortQuest name following a transition period. The Colorado and Hilton Head locations are in existing ResortQuest markets and, as such, are expected to yield synergies. "This transaction is consistent with our growth plans in that it further expands our businesses in the premier ski and beach destinations," said Mark Fioravanti, president of ResortQuest. "This acquisition also provides an excellent strategic fit with the quality of our current property portfolio." Gaylord Entertainment, a leading hospitality and entertainment company based in Nashville, Tenn., owns and operates three industry-leading brands--Gaylord Hotels (www.gaylordhotels.com), its network of upscale, meetings-focused resorts; ResortQuest (www.resortquest.com), the nation's largest vacation rental property management company; and the Grand Ole Opry (www.opry.com), the weekly showcase of country music's finest performers for 79 consecutive years.

What's Hot? Catskill Native American Casinos

Caesars Entertainment, Inc. is planning a $500 million Mohawk Mountain Casino Resort. To be built on the shores of Anawana Lake in the town of Thompson, in the heart of the Catskill Mountains, the casino will be owned by the Saint Regis Mohawk Tribe and managed by Caesars Entertainment. The project is awaiting final approval from federal and state government agencies. The 750-room Mohawk Mountain resort hotel and 160,000-square-foot casino is to be built near the site of Kutsher's Resort and Country Club. In addition to providing at least 2,000 construction jobs and thousands more permanent positions for casino employees, the project will generate millions of dollars in annual tax revenue for New York State and millions more in direct payments to Sullivan County, the Town of Thompson and locally impacted entities. The casino and resort will be built on a 174-acre site, of which 66 acres will be held in trust for the Saint Regis Mohawk Tribe by the United States Department of the Interior. In addition to the hotel and casino, the project will feature 15,000 square feet of meeting space, eight restaurants and a spa.

Carnival Adds Another Ship for Costa Brand

What would Opportunities newsletter be without more news of cruise industry growth? Carnival Corporation & plc last week announced an agreement with Italian shipbuilder Fincantieri for the construction of a new 112,000-ton vessel for its Costa Cruises unit. Delivery is scheduled for spring 2007. To be built at an all-in cost of 475 million euro, the as-yet-unnamed ship will feature a basis two-guest capacity of 3,000 and total capacity, including upper berths, of 3,800. It will be a sister ship to the Costa Concordia, which begins a new class for Costa when it debuts in late Spring 2006. Carnival also announced plans to transfer the Costa vessel Costa Tropicale to its P&O Cruises Australia unit in October 2005. She will be renamed Pacific Star and will join the Pacific Sun and Pacific Sky in serving the expanding Australian and New Zealand market. The 1,022-passenger ship, which originally entered service under the Carnival Cruise Lines brand in 1982, was operated by that line until its transfer to Costa in 2001. Prior to joining the Costa fleet, the vessel underwent an extensive $30 million refurbishment. Including the new Costa ship, Carnival Corporation has 13 new ships under contract and scheduled for delivery between 2005 and 2009.

Hyatt Regency to Open Texas Resort in Austin

Hyatt is building a new resort in Texas. The Hyatt Regency Lost Pines Resort and Spa will offer guests a new and unparalleled experience just 20 minutes from Austin-Bergstrom International Airport. The resort is being constructed adjacent to the 1,100-acre McKinney Roughs Nature Park alongside the Colorado River, and will open in 2006. Woodbine Development Corporation of Dallas and Hyatt Hotels Corporation recently unveiled detailed development plans and renderings for the 491-room destination resort, which will include more than 50,000 square feet of indoor function space, an 18-hole golf course, a full-service spa and multiple food and beverage outlets. The resort site utilizes 405 acres of land, including a mile of Colorado River frontage. The remaining 251 acres are being reserved for future development. Hyatt Regency Lost Pines Resort and Spa is a joint venture among affiliates of Woodbine Development Corporation of Dallas, managing general partner; Cook Inlet Region, Inc., of Anchorage, Alaska; The Oklahoma Publishing Company (OPUBCO) of Oklahoma City; and Hyatt Hotels Corporation of Chicago.

Westin, Intrawest Set Plans for Mammoth Ski Resort

Starwood Hotels & Resorts Worldwide, Inc. and Intrawest Corporation announced plans to build a 230-unit condominium-hotel under the hotel company's upper-upscale Westin brand in Mammoth Lakes, Calif. The Westin Monache Mammoth, will be the first full-service, luxury property in the region and the flagship property of The Village at Mammoth. Construction will begin in spring 2005 and scheduled to be completed in spring 2007. The resort, in Mammoth Lakes will be the third venture between Intrawest and Starwood, following The Westin Resort and Spa at Tremblant, Quebec which opened in 2000 and The Westin Trillium House at Blue Mountain in Ontario, which is scheduled to open in late summer 2005. One of the fastest-growing mountain destinations in North America, Mammoth is located in the Eastern Sierra Nevada Mountains (south of Reno, Nev., and east of Los Angeles). The resort hosted close to 1.5 million skiers last season, making it one of the top three most visited ski areas in the U.S. and California's most popular four-season mountain destinations.

OPPORTUNITIES NETWORKING!

Network with Top Marketers at HSMAI Awards Jan. 24

The 15th annual HSMAI Adrian Awards Gala will take place at the New York Marriott Marquis on Jan. 24, 2005. HSMAI is an organization of sales and marketing professionals representing all segments of the hospitality industry. The show will be highlighted by a cast of industry superstars recently named among the Top 25 Marketers by the Hospitality Sales & Marketing Association International (HSMAI), which polled hospitality industry executives worldwide. Bruce Himelstein, senior vice president, sales and marketing for The Ritz Carlton Hotel Corp. and Chairman of HSMAI Global, will be the Master of Ceremonies for the presentation of the Winthrop W. (Bud) Grice Award for public relations and the Albert E. Koehl Award for advertising and marketing excellence. The 2004 recipients of these lifetime achievement honors are RenÈ Mack, of Weber Shandwick, who will receive the Winthrop W. (Bud) Grice Award and Gary Leopold, CHME, of ISM, who will be honored with the Koehl distinction. But one of the highlights of the evening is the hour-and-a-half champagne networking reception in the Adrian Awards Gallery of Gold where winning entries are displayed. Tickets and table sales for the HSMAI Adrian Awards Dinner at the New York Marriott Marquis are available at $2,750 per table of 10 ($275 an individual seat), if reserved prior to Jan. 17, 2005; seats cost an additional $25 after that date. Tickets can be purchased by contacting Cass Bullock at 609-628-2348; fax 609-628-2819; or e-mail: cbhsmai@aol.com or visit www.hsmai.org.

OPPORTUNITIES EXECUTIVE MOVERS!

AIRLINES: Midwest Air Group, Inc. named Scott Dickson as senior vice president and chief marketing officer. He joined the company on Jan. 10. Dickson will be responsible for all aspects of marketing for Midwest Airlines and its Skyway Airlines subsidiary. Those responsibilities will include route planning, pricing and scheduling; e-business and distribution; industry partnerships, and customer loyalty, sales and advertising programs. He replaces Thomas Vick, who passed away in 2004. Dickson was formerly president of Airline Partner Services, a Miami-based firm that provides marketing and management services to airlines serving the Americas. He has served as chairman, president and chief executive of Vanguard Airlines; and vice president of planning and revenue management for Grupo TACA, which services North, Central and South America with a fleet of 75 jet and turboprop aircraft. Dickson has also held several positions with AMR Corporation units, including American Airlines, AMR Consulting and the SABRE Group.

CRUISE LINES: Radisson Seven Seas Cruises (RSSC) Vice President and CFO Anwar Bhimani has resigned to join a public manufacturing company in Minneapolis as vice president and corporate controller. Bhimani, who has strong family ties in Minneapolis, was commuting almost weekly to RSSC's Fort Lauderdale office. The search for a new CFO for the line is underway both within parent Carlson Companies and in the market, RSSC also is reorganizing its land programs department. The new department reports to Christian Sauleau, executive vice president-operations, and will be led by director Darius Mehta and manager Sylviane DeTracy, with three new shoreside travel concierge coordinators reporting to DeTracy. The positions of RSSC veterans Tim Harwood, manager shore excursions, and Eva Scott, manager land packages, were eliminated. In the new structure, hotel negotiation and tour development will be handled by Mehta and DeTracy, and the concierges will execute the programs. The new travel concierge coordinators are: Penny Zeilman, who previously served as shipboard tour manager; Michelle Diaz, who most recently handled tour development at Cunard Line; and Mary Lee Khouri, a former coordinator of land/hotel programs and ground services at Cunard.

HOTELS & RESORTS: InterContinental Hotels Group appointed Carlos Aquino to the post of regional director of sales and marketing for the group's Holiday Inn SunSpree Resorts in Aruba and Montego Bay. In his new position, Aquino will be based in the company's Miami office.ÖVenetian Macau Limited (VML), a subsidiary of Las Vegas Sands Corp. said Sands Macao Chief Operating Officer Thuy Trinh has resigned from VML effective immediately. Frank McFadden, chief operating officer of VML, will assume day-to-day management of the Sands Macao pending a future announcement of Trinh's successorÖLas Vegas Sands Corp. said Brad Serwin has been named general counsel and secretary. Serwin is responsible for overseeing the company's legal, regulatory and compliance affairsÖHospitality veterans Andrew Tilley and Anthony Amendola have been named general manager and director of sales and marketing, respectively, to head up the team that will facilitate re-branding and guiding The Paramount Hotel New York through its transformation to the new Hard Rock Hotel New York. The announcement was made by Lifestar Hotels, LLC, a joint venture of Sol Melia Hotels & Resorts and Rank Group, owner of the Hard Rock brand. During the refurbishment, the hotel will continue to operate as The Paramount Hotel New York and to be managed by Lifestar Hotels. The joint venture specifies that Sol Melia will be responsible for the management, marketing and distribution of future Hard Rock Hotels, while Hard Rock Hotels will take charge of the concept, design and brand development of affiliated hotels, as well as of the addition of further propertiesÖIDeaS, a leading provider of hospitality revenue optimization solutions and one of the industry's fastest growing technology companies, said Bernard Ellis has joined the company as its new managing director for the Americas. Ellis joins IDeaS following a successful tenure at SynXis where he was most recently the senior vice president of strategic accounts and channelsÖWilliam Anderson has been named managing director of The Oceanside Holding Company. He is responsible for management, operations and marketing for The Palms, Turks & Caicos, an $85 million, five-star luxury resort opening in January, 2005; and The Sands at Grace Bay, a 116-suite resort. Both resorts are on Providenciales in The Turks & Caicos Islands.

TOUR OPERATORS: Sunburst Vacations said Tom Linton will head its western U.S. region office in Los Angeles. In his new role as managing director, Western Region, for Sunburst, Linton, who is the former president of Island Flight Vacations, will lead the company's sales and destination efforts to the U.S. travel community west of the Rocky Mountains.

TRAVEL AGENTS: Joystar, Inc., a leading provider of syndicated technology, hosting and support services to the travel agent community, named Bill Morris, to its management team as senior vice president of business development. Morris brings more than 34 years of travel industry experience to the Joystar management team.

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